FAQs
Frequently Asked Questions
: 🛒 How do I place an order?
Simply browse products on our website, add items to your cart, and proceed to checkout.
Once the order is placed, our team may contact you on WhatsApp (for COD/confirmation if required).
: 💳 What payment options are available?
We offer:
- Prepaid (UPI, Debit/Credit Card, Net Banking)
- Cash on Delivery (COD on selected orders)
📌 For COD orders, partial payment details will be shared on WhatsApp after order placement.
: ⏳ When will my order be shipped?
Orders are processed and dispatched within 24–48 hours after confirmation/payment.
No dispatch on Sundays or public holidays.
: 🚚 How long does delivery take?
Delivery usually takes 1–8 working days after dispatch, depending on your location.
Remote areas may take slightly longer.
: 📦 How are shipping charges calculated?
Shipping charges depend on:
- Location
- Parcel weight & size
Final shipping cost is confirmed after order details.
: 📩 Will I receive an invoice?
Yes, your invoice will be sent to your registered email after payment confirmation.
: ❌ What happens if I don't complete payment?
Orders without payment confirmation are not processed.
Unpaid orders may be automatically cancelled after a few days.
: 🔁 What is your refund / exchange policy?
We only provide replacement/refund in case of:
- Damaged product
- Missing items
- Wrong product received
📸 A proper unboxing video (without cuts) is mandatory as proof.
: 🎥 Can I check the product before buying?
Yes! You can request a live video demo on WhatsApp before making payment.
: 🕒 What are your support timings?
Monday to Saturday: 11:00 AM – 6:30 PM
Closed on Sundays & Public Holidays
💬 Support is available on WhatsApp only (no calls).
Please send your complete query in one message for faster response.
: ⚠️ Important Notes
- Orders may be delayed due to courier issues, weather, or stock availability
- Please ensure your address & pincode are correct to avoid delivery delays
- Payment confirmations outside working hours are processed next working day